-
Did you just overhear a patient's wife say that one of your access employees is always friendly? This simple statement gives you a big opportunity.
-
Collection of high-dollar accounts is important to patient access for more reasons than the obvious. In addition to having a direct impact on the hospital's bottom line, it boosts staff morale and gives everyone a reason to celebrate. It's a golden opportunity to broadcast success to other areas of the hospital.
-
For a small number of extremely challenging cases, patient access staff at University of California-Los Angeles Medical Center work closely with a multidisciplinary team, including clinical areas.
-
-
A 22-year-old emergency department registrar working the night shift at Northern Hospital of Surry County in Mount Airy, NC, was obviously very intelligent. Equally obvious to her managers, though, was her complete disinterest in her job.
-
At first glance, an applicant may look at an open access position as a "get their foot in the door" opportunity. "They feel should a position become available within their educational background, that they will have 'first picks' as an internal employee...
-
When your most skilled, compassionate, experienced staff person tells you she's leaving, don't let the first words out of your mouth be, "That will be a disaster for you!" or "You're making a huge mistake!"
-
An incorrect address sounds like a very simple matter to correct, but this wrong information can lead to payment for a valid insurance claim being delayed or denied altogether. This is something that no patient access department wants.
-
Whether the Emergency Medical Treatment and Active Labor Act (EMTALA) ends upon admission or extends indefinitely until the admitted patient is eventually discharged or transferred has been debated by the courts, government agencies, and EMTALA pundits for years without definitive resolution.
-
Some EDs are now offering online updates on current wait times, with the stated expectation that patients will use this information to make better decisions on where to go for care.
